CHARMEffective 2 October 2026
A straightforward way to get help
Email pranavshekhawat.nift@gmail.com with “CHARM refund”, the email used at checkout, your Razorpay order or payment ID and a short explanation. Never send full card details, passwords or one-time codes. Sales are currently closed; this policy describes how paid orders will be handled once checkout opens.
When we will help
Contact us if you were charged twice, paid but cannot obtain your download, received the wrong edition, or find that a stated supported feature does not work or is materially different from its description. We may first offer a practical fix or the correct download when appropriate. If we cannot resolve a qualifying problem within a reasonable time, or the applicable law gives you a right to a refund, replacement or price reduction, we will provide the required remedy. Reporting promptly helps us diagnose a problem, but does not shorten statutory claim periods.
Change of mind and cancellation rights
Contact us before downloading if you bought the wrong edition or changed your mind. For downloaded digital software, a discretionary change-of-mind refund is not automatically promised. Any cancellation or cooling-off right provided by the law where you live takes priority. Merely downloading CHARM or accepting general terms does not waive a statutory right where a separate legally valid consent would be required. We do not rely on an uncollected waiver of digital-content cancellation rights.
How a refund is processed
After reviewing the purchase and issue, we will tell you the decision and the amount. Approved refunds are returned through the original payment method where supported. Bank and payment-provider processing times vary; we will provide the refund reference so you can follow up. If a payment is still pending, contact us before making a second purchase. A failed or reversed payment may be handled directly by your bank or Razorpay rather than as a new refund from CHARM.
Access after a refund
An ordinary full refund ends the paid licence for the refunded order and download access associated with it. Stop using and delete copies supplied under that refunded licence, unless another valid licence or a legal right permits continued use. A partial refund's effect will be explained when it is offered. Creator rewards are different: a correctly recorded promotional reward preserves your licence and is not treated as cancellation of the purchase.
Creator reward refunds
If your purchase includes the creator programme, use the reward claim form or email your purchase reference and public video link. The programme's thresholds, deadline and terms recorded with the purchase apply. Partial and full rewards are cumulative, so total promotional refunds cannot exceed the amount actually paid. Approval of a claim does not itself mean the bank has processed a refund. We will verify the processed refund and retain the eligible licence. Ordinary defect and consumer-rights claims do not require you to post a video or earn likes.
Complaints
If you disagree with a decision, reply with the relevant details and ask Pranav Shekhawat to review it. We aim to acknowledge a complaint within 48 hours and resolve it within one month, or within any shorter applicable legal period. This process does not prevent you from contacting a competent consumer authority, payment provider, ombudsman or court. No statement in this policy removes a non-waivable consumer right.